30-day refund on your first charge
If you ask within 30 days of your first paid charge, we refund that charge in full. You do not need to give a reason. Your 7-day free trial comes before the first charge, so if you cancel during the trial you are not charged at all and there is nothing to refund.
How to ask
Email hello@homewardfares.com from the address on your account and say you would like a refund. We will cancel your plan and refund the charge to the original payment method, usually within 2 working days of your email. Your bank may take 5 to 10 working days to show it.
Renewals
Renewal charges are not normally refundable, which is why we email you a reminder about a month before every yearly renewal. If you forgot to cancel, email us anyway soon after the charge and we will look at it fairly.
EU and UK customers
You have a statutory right to cancel within 14 days of buying. Because the service starts immediately, at checkout you ask us to begin straight away and acknowledge that. Our 30-day refund window on the first charge is longer than the statutory period, so you are covered either way. Nothing here limits your rights under local consumer law.
What we cannot refund
We never sell flights, so we cannot refund, change or cancel a flight you booked through a link in one of our alerts. Please contact the airline or travel site you booked with.
More detail
See our terms of service and auto-renewal terms.